Overview of CAEN Support Services
CAEN offers a variety of support resources to College of Engineering students, faculty, and staff. Below are a few examples of help services CAEN provides for the CoE community. Refer to the CAEN Welcome Page for an overview of CAEN services for CoE students, faculty, and staff.
Contact CAEN Online
You can ask questions via Contact CAEN. Contact CAEN provides an online tracking system that allows you to report software or network problems, submit requests for service, and ask questions. A CAEN staff member will respond to your request and assist you with your concern.
The Hotline
Knowledgeable consultants are available to help you with your account, software, and general computer questions at the CAEN Hotline. For more information on the Hotline, including location and hours of operation, please visit the CAEN Hotline web page.
The Service Center
The CAEN Service Center is a fully authorized warranty repair facility for Apple computers, available to all College of Engineering departments. They are located in 1404 Duderstadt Center, with entry through the loading dock. For more information including hours of operation and rates, visit the CAEN Service Center web page.
The Administrative Office
The CAEN Administrative Office is responsible for billing with desktop installations, software, paid computing accounts, and other CAEN services. CAEN lab reservations are also handled through the office, and any billing concerns that one might have can be addressed here. The office is located in room 2161 Duderstadt Center, and you can contact them via phone at (734) 615-4321 or fax at (734) 615-3011.
Hours of Operation: The CAEN Office is open Monday through Friday 8:00 a.m. through 5:00 p.m. The office is closed during University holidays.
Search Online Documentation
CAEN offers a variety of technical documentation for reference, including a library of frequently asked questions (FAQs) and technical notes. To search for a topic in all CAEN documentation, see:
