Starting Spring term, CAEN will use the FootPrints helpdesk tool to track and manage all customer support issues. FootPrints is a highly-customizable, web-based, commercial software product that is now being used by several IT organizations at the University on a collaborative server.

For the past five years, CAEN has used the Action Request System from Remedy Corporation.  As with Remedy, customers will receive an automatic email notification whenever a service request or issue is submitted to the CAEN staff.  With FootPrints, users will also receive a notification whenever their issue has been updated.

If you have a question or service request, you can call the CAEN Hotline at 764-CAEN, email the CAEN staff at caen@umich.edu, or enter an item via the Contact CAEN option of the CAEN web site, www.engin.umich.edu/caen/contact-caen. It is our aim to provide quick and accurate assistance in a timely manner.