Ordering Equipment & Services
To order equipment, hardware or services from CAEN (other than the CAEN Operating Environment/COE - see below), you will need to submit a signed Equipment & Service Form to the CAEN Office, 2161 Duderstadt Center:
This form must be submitted before any work is completed. If you have questions, contact the CAEN Administrative Office at (734) 615-4321. Once your order is received by CAEN, you will be contacted for scheduling.
Ordering the COE & Add-on Service Subscriptions
The CAEN Operating Environment (COE) and add-on Service Subscriptions are available for any College of Engineering owned desktop computer, used by a student, faculty or staff member. The support agreement must be paid for by a financial account owned by the College of Engineering, and payment is accepted only by means of the University's financial system.
To qualify for a service subscription, hardware must be a CAEN supported configuration and be installed with the COE. To register your machine for a COE and/or a service subscription, you will need to submit a signed Service Subscription Form to the CAEN Office. Each computer placed under a service subscription also requires a separate Computer Information Form to be submitted:
Computers under a service subscription will not be charged for any necessary maintenance services that are included under the agreement. Any time you want to make a change in billed services, including termination of services, you will need to fill out a new Service Subscription Form. However, it will not be necessary to submit another Computer Information Form unless your computer configuration has changed and you are adding new service subscriptions. For assistance with ordering or selecting a plan, or for billing related inquiries or changes, contact the CAEN Office at (734) 615-4321 or email caen-billing@umich.edu.
