The CAEN Service Center only accepts repair requests for Apple computers. If you have a non-Apple PC or printer that requires service, you should contact the manufacturer directly, or take your machine to an authorized repair center.

BPI Information Systems

In Ann Arbor, there are a number of companies that service and support PC computers. One particular company that is widely used by departments on campus, including the Medical Center, is BPI (http://www.bpiis.com/).  BPI can provide both on-site and drop-off Dell repair. In addition, they are an authorized service provider for a number of other PC manufacturers.

To contact BPI, call 1-800-258-4343 and select option #1. They will need to know your computer's service tag/serial number to determine your warranty status and type. You should verify if there will be any charges, and get an estimate before having any service performed. CAEN has been told they have a special University of Michigan Labor Rate for both departmental and personal machines.

U-M Computer Showcase

The U-M Computer Showcase provides a for-fee service for assistance with a variety of desktop PC maintenance, including:

• Virus scanning and troubleshooting
• Software installations, including OS upgrades
• Hardware installations (RAM, network cards, and more)
• Data file back-ups and transfers
• Diagnosing a variety of operating problems

The Showcase is located on the ground level of the Michigan Union. You may contact them at: 

• Phone: (734) 647-2537
• E-mail for service questions
• E-mail for general questions

ITCS Repair Contacts

ITCS provides a page with more information on computer and printer repair contacts in town, available at: http://www.itcs.umich.edu/help/repair.html